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Top 5 Questions to Ask Before Hiring a Restoration Contractor

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When disaster strikes your home—whether from water damage, fire, or mold—it’s critical to act fast. But just as important as a quick response is choosing the right restoration contractor in Orange County, CA to guide you through the recovery process. At Jarvis Restoration, we’ve seen firsthand how the right team can make all the difference in restoring your home—and your peace of mind.

Before you hire any restoration company, here are the top five questions you should ask to ensure you’re making the best decision for your home and family.

1. Are You Licensed, Insured, and Certified for Restoration Work?

Your restoration contractor should hold all the proper licensing and insurance for the type of work they’re performing. This protects you in case of further damage or accidents on the job. Additionally, ask about certifications from respected industry organizations like the IICRC (Institute of Inspection Cleaning and Restoration Certification). These credentials prove that the contractor follows best practices and up-to-date safety standards.

At Jarvis Restoration, we’re fully licensed, insured, and IICRC-certified, so you can feel confident your property is in the hands of qualified professionals.

2. Do You Have Experience With My Specific Type of Damage?

Not all restoration companies have the same expertise. Some may specialize in fire damage, while others focus primarily on mold remediation or structural repairs. Make sure the contractor you hire has real experience dealing with the type of damage you’re facing.

For over 50 years, we’ve handled everything from small water intrusions to large-scale fire and storm damage across Orange County. No matter the challenge, we’ve seen it—and restored it.

3. Can You Assist With My Insurance Claim?

Dealing with insurance companies can be one of the most stressful parts of the restoration process. A reputable contractor should be able to help you navigate your claim, providing documentation and working directly with your insurance adjuster to ensure nothing is overlooked.

At Jarvis Restoration, we have extensive experience working with all major insurance carriers. We know how to speak their language—so you don’t have to.

4. What Is Your Response Time for Emergencies?

Disasters don’t wait, and neither should your contractor. Time is crucial—especially with water or fire damage—so ask how quickly the team can arrive and begin mitigation.

We’re proud to offer 24/7 emergency response throughout Orange County. When you call Jarvis, you can expect fast action and professional care—day or night.

5. Can You Provide References or Examples of Past Work?

Any experienced contractor should be able to show proof of successful projects and satisfied customers. Don’t hesitate to ask for testimonials, before-and-after photos, or online reviews.

We invite you to explore our project gallery and customer reviews to see why so many Orange County homeowners trust us when it matters most.

Choose the Team That Puts Your Home—and Your Family—First

Restoring your home after a disaster isn’t just about repairs—it’s about reclaiming your comfort, safety, and security. Asking the right questions before hiring a contractor ensures you’re working with a company that truly has your best interests at heart.

At Jarvis Restoration, we don’t just restore buildings—we restore peace of mind. If you’re dealing with water, fire, or mold damage, we’re here 24/7 to help you move forward with confidence.

Contact us today and let’s get your home—and your life—back to normal.

For comprehensive home restoration services you can rely on, contact Jarvis Restoration today! 

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